Privacy Policy

For transparency about how we collect and handle your personal information:

We want you to be able to make informed decisions about how your Personal Data is used and processed. That’s why we’ve set up this website and use a range of methods and processes to provide clear, relevant information about our handling of Personal Data.
If we consider that you need more specific details, we’ll provide them at the appropriate time.
If you have any questions, we’re here to help and will clarify anything we can, subject to any legal requirements or restrictions. You can contact us by email at: info@grand-financeholm.com

Personal Data will only be used for the purposes set out in this Policy.

We may process your Personal Data for a range of purposes, including providing you with access to the website and connecting you with third-party trading platforms (the 'Services'), improving the site, protecting our rights and interests, supporting the ongoing maintenance and delivery of the Services, meeting applicable legal or regulatory requirements, and carrying out administrative and business activities that enable the provision and use of the Services.
We also process Personal Data to better understand your preferences and needs.

To access key tools that help protect your rights in relation to your Personal Data:

We have processes in place to help you exercise your rights. You can contact us at any time to request access to the Personal Data we hold about you. We can update or delete it, limit or stop its use for specific purposes or altogether, and provide a copy to you or transfer it to a third party. We will make every reasonable effort to meet your request.

Protect your personal information:

Although we can’t guarantee absolute security for your Personal Data, we remain committed to using a range of measures and safeguards to help protect it.
Our Privacy and Security Policy is comprehensive.

1. The Scope?

This policy explains what types of Personal Data the Company collects about individuals, how that information is handled, when it may be shared with third parties, and the measures used to protect it, among other related matters.
This Policy covers information that relates to an identified or identifiable individual. An individual is considered identifiable where they can be recognised directly, or indirectly by combining the information with other data we hold or can reasonably access.
In this Policy, “processing” means any activity that involves Personal Data. This includes collecting, using, managing, organising, structuring, and storing Personal Data.
Our services are intended for a general audience and are not designed for anyone under 18 years of age. We do not knowingly collect information from, or permit use of our services by, anyone under 18. If we become aware that we have collected information about a child, we will delete it as soon as reasonably possible.

2. What Personal Information Do We Hold About You?

When you use our services or service channels, or visit our website, we collect Personal Data. In some situations, we may ask you to provide your Personal Data directly. In other cases, we collect your Personal Data by reviewing how our services or service channels are used, or by receiving your information from our third-party partners.

3. You are not required to provide the company with personal information, and you will be informed of any consequences of choosing not to do so.

You’re not required to provide us with any personal data. However, in some situations, choosing not to provide personal data may mean we can’t provide the Services, or it may limit users’ ability to access the website.

4. What Personal Data can we collect? When you visit our website, we may collect the following personal information from you:

This may include details from your online activity logs and traffic data (including your IP address, the date and time you accessed the site), the language you selected, software crash reports, the type of browser you used, and information about the device you used. The information we collect is not personal information and cannot be used to identify you.
Personal Data We receive from you: any personal data you choose to provide to us when you connect, through us, to a third-party online trading platform.
Personal information you provide specifically to third-party platforms to facilitate trade: this includes your full name, address, phone number and email address.

5. Legal grounds and reasons for processing personal information

6. Sharing Personal Information with Third Parties

The Company may share Personal Data with third-party service providers that support our operations, such as hosting and data storage providers, providers that process IP address information, and suppliers that help us analyse user experience.
You may also request that we provide certain Personal Data about you to third-party trading platforms. Where you make this request, we will share the Personal Data you have provided to us with those third-party trading platforms. Their use of your Personal Data will be governed by their own privacy policies. Your Personal Data may be shared with more than one trading platform.
The Company may also share Personal Data with related entities or business partners. This helps us access the resources we need to develop, enhance and improve the products and services we provide to our customers.
Where necessary to protect the rights of third parties or to safeguard assets, the Company may disclose Personal Data to regulatory bodies, local authorities, or other official agencies.
We may also share your Personal Data with prospective investors or purchasers, or with lenders to the Company or any other company within the group, where a relevant transaction is proposed or occurs (including any transfer or sale of assets of the Company or any other group company), or as part of a merger, restructure, consolidation, or bankruptcy involving the Company or any other group business.

7. Cookies and third-party services

We may use third-party services, such as advertising providers on our website and analytics providers. These providers may also use cookies or similar technologies.
Cookies are small text files stored on your device each time you visit or access the website. They help us understand your preferences and browsing activity so we can improve your experience, remember your settings, and tailor products and services that may be of interest to you. Cookies are also used for statistics and analytics.
Some of the cookies we use are session cookies. These are downloaded temporarily and remain in place only until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period of time after you close your browser. They help the Website recognise you as a returning user and make it easier for you to come back to the website.

Types of Cookies:

We may use them depending on their intended purpose:

ONLINE TRACKING NOTICE
This service currently doesn’t respond to do-not-track signals.
8. Retention of your personal information

The Company will keep your Personal Data only for as long as it’s needed to carry out the purposes set out in this Policy, or for longer where allowed under applicable laws, regulations, policies, or relevant orders.
We will share your information with third-party trading platforms for 12 months. If you consent, we will continue sharing your data for a further 12 months.
We review the Personal Data we hold on a regular basis to confirm it is no longer required.

9. Sharing personal information with overseas recipients or international organisations

10. Protecting Your Personal Information

We take appropriate organisational and technical measures to protect your Personal Data, including safeguards against accidental or unlawful destruction, loss, alteration or misuse.
However, we cannot guarantee that the security of your Personal Data will always be maintained without error. To the extent permitted by law, we are not responsible for any indirect, incidental or consequential loss or damage arising from the use or disclosure of Personal Data, including (but not limited to) disclosure resulting from transmission errors, unauthorised access by a third party, or any other cause beyond our reasonable control.
Where required by law, or due to other circumstances outside our control, we may need to provide your Personal Data to third parties, such as public authorities. In these situations, we cannot control the level of security those third parties apply to your Personal Data.
Personal Data cannot be transmitted over the internet with complete security, and the Company cannot guarantee the security of any Personal Data you send to Us online.

11. Links to third-party websites

The website may include links to third-party websites and applications. These websites and apps are not operated or controlled by the Company. We are not responsible for how those third parties collect or handle Personal Data, and this Policy does not apply to any activity carried out through their websites or apps.
If you choose to visit a third-party website or use a third-party app, we recommend reviewing their privacy policy before accessing or using their services, and before providing them with any Personal Data.

12. Changes to this Policy

Before visiting any third-party websites or using third-party apps, we recommend reviewing their privacy policies so you can make an informed decision about whether to access or use them. We also recommend taking care when sharing any Personal Data with those third parties.

13. Your rights regarding your personal information

You may ask us to confirm whether we are collecting or using Personal Data about you, to correct any errors, and to delete any Personal Data we no longer need. You can also request that we limit the ways in which we process your personal information.
If you reside in the EEA, please refer to this page:
These rights apply to the information you provide to us that relates to your Personal Data. To exercise any of these rights, please email us at the address below.
Access rights
You have the right to ask whether we are processing Personal Data about you and, if we are, to access that Personal Data.
We will provide an electronic copy of the Personal Data we are currently processing. We may charge a reasonable fee for any additional copies. If you request it, we will provide the information electronically.
Your right of access must not adversely affect the rights and freedoms of others. If a request would negatively impact another person’s rights and freedoms, we may refuse the request or limit the extent to which we can comply.
Right to rectification
You have the right to have inaccurate Personal Data corrected. You may also request that incomplete Personal Data about you be completed, taking into account the purposes for which it is processed.
Right to Erasure
This may apply where: (a) Personal Data is no longer needed for the purposes for which it was collected or otherwise processed; (b) you withdraw your consent and there is no other legal basis for the processing; (c) you object, on grounds relating to your particular situation, to processing based on legitimate interests relied on by us or a third party; (e) Personal Data has been processed unlawfully; or (f) Personal Data must be deleted to comply with a legal obligation applicable to the company.
This right does not apply where processing is necessary (a) to comply with a legal obligation that requires processing under applicable law; or (b) to establish, exercise or defend legal rights.
Processing restrictions
If you believe your Personal Data is inaccurate, you may ask us to restrict the processing of that Personal Data while we verify it.
Where processing is restricted, we may only store the Personal Data unless you consent to further processing, or it is required to establish, exercise or defend legal rights, to protect the rights of another individual, or for reasons of significant public interest under applicable law.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract with you, you have the right to receive the Personal Data you have provided to us and to review it.
You may also request that we transmit that Personal Data directly to another controller, where this is technically feasible. Exercising your right to data portability does not affect your right to erasure. The right to data portability must not adversely affect the rights and freedoms of others.
Right to challenge
You may object at any time to processing of Personal Data about you that is based on legitimate interests relied on by us or a third party, including profiling based on those interests. If we can demonstrate compelling legitimate grounds to process your Personal Data, we may continue unless you can show that your interests, rights or freedoms override those grounds, or the processing is not required to establish, exercise or defend legal rights.
Concerning direct marketing You have the right at any time to object to the processing of Personal Data about you for direct marketing purposes.
Right to refuse consent
You may withdraw your consent to our processing of Personal Data about you at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.
You are entitled to lodge a complaint with the authority that supervises you.
You may lodge a complaint with a relevant supervisory authority responsible for protecting individuals’ rights in relation to the processing of Personal Data.
Applicable laws may limit your rights in relation to Personal Data about you, as described in this section 13.
We will provide you with the information you request under the rights set out in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the complexity of the request and the number of requests received. We will let you know within one month of receiving your request if an extension applies, and why.
Unless otherwise permitted under section 13 of the law, information provided in response to a request made under section 13 will be provided free of charge. If a request is unfounded or excessive, particularly if it is repetitive, we may charge a reasonable fee to cover administrative costs of providing the information or taking the action requested, or we may refuse to act on the request.
If we have reasonable doubts about the identity of the person making the request, the Company may ask for additional information to confirm their identity.